A conversational way to handle FAQs. These buttons surface relevant content to help a customer take care of their needs in the chat.
When a customer asks about a sensitive topic like losing their card, Eno responds with empathy and an action that they can take.
When a customer says something playful, Eno responds with a joke and even introduces unique responses to laughter.
SMS, but make it "fashion"
I’ve had the chance to influence the standard for emoji usage across Eno’s channels at Capital One. 😲 Above is an example of that styling, which is meant to increase readability for a text message format.